Thursday 14 February 2019
This week Top Shop and I went into battle over the case of the ‘Missing Parcel’. I followed the suggested Customer Service channels, only to be fobbed off with standard replies about 48 hour response windows and nobody taking responsibilty for anything. The thing is, I’d paid for next day delivery, because I didn’t have 48 hours to spare. And, I’m a single mum who is used to fighting her corner, so I abandoned politeness and patience with their incompetence and wrote this review on Trust Pilot.
The parcel that still hasn’t arrived.
Ordered online from Top Shop on 10th Feb and paid £6 for next day delivery. Received a confirmation email from Top Shop on 10th .
That was the last I heard from Top Shop until, by the end of 12th Feb, we wondered where our parcel was. No emails and no texts from Top Shop but, on my account, a tracking message claiming that my parcel of 4 winter jumpers had been delivered ‘through your letter box’. I contacted them to say that we had no parcel and that fitting jumpers through my letter-sized letter box was unlikely. Thereupon, they suggested checking with ‘neighbours’ and in my ‘safe place’. I did check the shed and the bins. I even knocked on a few neighbours’ doors before I came to my senses and thought ‘What are you doing? You have paid for premium delivery, not to be out after dark scouring bins and randomly knocking on doors!’
Contacted Top Shop on 13th requesting a call, no call came so I called them. I now have to wait for 48 hours for them to contact Yodel. I have no parcel, a £75 hole in my account, and no confidence at all that Top Shop will ever resolve this. Learn from my mistakes and AVOID this store!!
Lo and behold, within 12 hours of the review being published, the parcel arrives! (Along with a 10% discount code, that I shall ask to change for an in-store voucher, as I really can’t face the hassle of another online order.) Will modify my review when my delivery charge is refunded, but until then it’s a celebratory cup of tea raised to that old adage, ‘The pen is mightier than the sword!’